Why I cannot see the view of a licensed user but I can established a connection?

joanna_chua2911

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Please refer to the attachment for a better point of view

JenW

Hi @joanna_chua2911,

Welcome to the TeamViewer Community! 🌍

Could you please explain in more detail your use case?

❗ Please keep in mind to not share any confidential information (e.g TeamViewer ID, password, mail address) when posting a screenshot or message.

We will await your reply,

Best,

Jen