Why I cannot see the view of a licensed user but I can established a connection?

Please refer to the attachment for a better point of view

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Welcome to the TeamViewer Community! 🌍

Could you please explain in more detail your use case?

❗ Please keep in mind to not share any confidential information (e.g TeamViewer ID, password, mail address) when posting a screenshot or message.

We will await your reply,

Best,

Jen

TeamViewer Rise: The event for IT experts
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…