Quicksupport and autostart

Remaut · 2022-07-22T13:18:27+00:00

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Hi all,

we are using TeamViewerQS included in our software. It starts via a soft-button to make the call. After the remote support, normally we restart the remote PC and TeamViewerQS autostart on next boot.

How can we prevent this? We want start TeamViewerQS only by customer call from our software.

Thank you,

Claudio.

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Accepted answers

Justin

Hi @Remaut,

Welcome to the TeamViewer Community! 🎈

Is the TeamViewer QuickSupport application closed prior to the reboot?

There might be an issue not closing it completely before rebooting.

Try to do that and let me know after.

Best,

Justin

Remaut

https://community.teamviewer.com/English/discussion/comment/136232#Comment_136232

No, normally we only restart/power off the remote PC.

I'll try it, thank you.

All comments

Justin

Hi @Remaut,

Welcome to the TeamViewer Community! 🎈

Is the TeamViewer QuickSupport application closed prior to the reboot?

There might be an issue not closing it completely before rebooting.

Try to do that and let me know after.

Best,

Justin

Remaut

https://community.teamviewer.com/English/discussion/comment/136232#Comment_136232

No, normally we only restart/power off the remote PC.

I'll try it, thank you.