Remote Access license account changes

CRacanelli_25 · 2022-07-27T17:12:43+00:00

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We currently have 2 licenses for TeamViewer but we need to change both over to new staff members. The previous staff members no longer are employed by the organization.

How do we go about doing this?

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.Carol.fg.

Hello @CRacanelli_25 ,

Thank you for your post, and welcome to the TeamViewer Community!

👉 You can update the contact information in the Management Console.

The Management Console is where you can manage your Company Profile as well as the TeamViewer Accounts associated with it. We highly recommend creating a Company Profile if you have multiple users sharing the same license. This will make it not only easier to update users' contact information in the future, but it will give you more detailed connection reports of each staff member.

💡Hint: We also advise you to check the primary contact in your Customer Portal.

Make sure you have the correct contact information to receive invoices, renewal notifications, and other major notifications about your subscription plan.

If you are having difficulties updating your primary contact, please contact our support team for assistance.

I hope the information in the articles above can assist you with the contact change. 🍀

Let us know if you have any further questions.

Have a good one!

Best,

Carol 🌷👩🏻‍🦰