Remote Computer Access w/o TeamViewer password

CraigFonz

Hello. I am trying to connect from my computer to a remote computer using (free) TeamViewer. This is a connection I have successfully made many times previously, so I know it works. Although today I am in a unique situation and am seeking your help!

From my computer, I connect to the remote computer and I am prompted with a password pop-up. Does that imply that team viewer is open/running on the remote computer?

If the answer to the above question is yes, then, is there a way to access the remote computer without a TeamViewer password? Even an administrative/backdoor method by TeamViewer support?

If (by chance) I were to gain access to the remote computer via TeamViewer, would is drop me at the Windows login screen or at the (logged in) desktop?

Unfortunately, the user at the remote computer (my grandfather) locked their Windows 10 OS and they do not remember the password, therefor they cannot give me the TeamViewer password as we normally do.

Any insight would be appreciated - thanks.

Craig

Akiho

Hi @CraigFonz,

Thank you for sharing your use case and welcome to the TeamViewer Commuity😊

Considering your questions and situation, I would suggest 2 methods to you!

TeamViewer remote connection via Windows Authentication - you may initiate the connection with windows account credentials if you know the windows account credentials of the remote device and the TeamViewer settings of the remote device allow the windows logon.

For passwordless remote sessions, we offer the handly setting of easy access. This is our recommended secure method to access remote devices. This might be useful in the near future, although it requires an initial setting on a remote device and it won't drop you at the Windows login screen.

Hope you could successfully connect to your grandfather's device🍀

If you have any questions, please don't hesitate to ask in our Community!

All the best,

Akiho