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Individual License Refund

I just signed up today for an individual license. I couldn't get it to work so I want to cancel. There is a terminate subscription option on my account but it says that the subscription will be terminated next year. How can I get the subscription cancelled and refunded now?

Answers

  • Akiho
    Akiho Posts: 798 Moderator

    Hi @TheFacilitator,

    Thank you for reaching out to us!

    For 7 days cancellation, it is required to contact our customer support team directly.

    If you already activated the TeamViewer license, kindly submit the support ticket via the below link.

    📩 Submit a support ticket


    🔄Alternatively, you can contact our customer support team via chat: please go to https://www.teamviewer.com/ and use the chat feature at the right bottom corner of the page.

    Thank you in advance for your understanding!

    Best, Aki


    Japanese Community Moderator / コミュニティモデレーター