Individual License Refund

TheFacilitator Posts: 1
edited May 2023 in Licensing

I just signed up today for an individual license. I couldn't get it to work so I want to cancel. There is a terminate subscription option on my account but it says that the subscription will be terminated next year. How can I get the subscription cancelled and refunded now?


  • Akiho
    Akiho Posts: 1,182 Moderator

    Hi @TheFacilitator,

    Thank you for reaching out to us!

    For 7 days cancellation, it is required to contact our customer support team directly.

    If you already activated the TeamViewer license, kindly submit the support ticket via the below link.

    📩 Submit a support ticket

    🔄Alternatively, you can contact our customer support team via chat: please go to and use the chat feature at the right bottom corner of the page.

    Thank you in advance for your understanding!

    Best, Aki

    Japanese Community Moderator / コミュニティモデレーター