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Hi, I've currently off ill from work longer than I expected and I missed cancelling the free trial of a business license. I had intended to switch to a different plan, but the company has now been automatically billed for a 12 month license we don't want. I'd file a support ticket to ask for a refund, but that requires…
December of last year (2021) I was forced to pay an unwanted automatic renewal. As in most of the software I use, when I don't make the payment the account is canceled without generating a debt, I thought that Teamviewer would be the same and I canceled my account myself. Surprisingly, the debt continued and I was forced…
I just signed up today for an individual license. I couldn't get it to work so I want to cancel. There is a terminate subscription option on my account but it says that the subscription will be terminated next year. How can I get the subscription cancelled and refunded now?
I have tried through the customer portal, through every link I could find, by calling, by being on hold first 20 minutes (selecting the option to cancel my product) -- then giving up on that (never got a status message saying someone would be with me shortly, suspect no one was there), and redialing but this time selecting…
I used teamviewer remote about a year, and it is a good product, however I no longer use it as much, so I request cancel it and created ticket 20 days ago. However, I have been charged for another year yesterday and knowing there is 28 days prior end of term policy to cancel. I don't know that. What is my solution for…
I don't want to renew my suscription and never confirmed it, free suscription is OK right now. I received an invoice for something that I didn't ask for and now I received a letter telling me that I'm going to be charged with some penalty fees. Please help with this issue.
I need refund of my money but I am unable to do so. Kindly help me with the refund.
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As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…
Besides providing a strong and secure backbone and infrastructure, TeamViewer is proud to be in compliance with a variety of international standards and requirements. Please find all the relevant information on our https://compliance.teamviewer.com/