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César88
César88 Posts: 1 Newbie
edited November 2021 in General Questions

I don't want to renew my suscription and never confirmed it, free suscription is OK right now.

I received an invoice for something that I didn't ask for and now I received a letter telling me that I'm going to be charged with some penalty fees.

Please help with this issue.

Answers

  • Ying_Q
    Ying_Q Posts: 1,820 Moderator

    Hi @César88,

    Thank you for posting on TeamViewer Community and reaching out to us for assistance!

    As community moderator is unable to assist for invoice related inquiry and cancellation request, kindly raise a support ticket to TeamViewer Support Team for further discussion please. You may raise a support ticket via the support portal with your licensed account.

    Thank you for your kind understanding!

    Warm regards,

    Ying_Q

    Community Moderator/中文社区管理员