When hitting a key the letter displays twice on the remote side

Dave_Moran1 · 2022-08-18T15:55:52+00:00

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When I type, all of the characters are displayed twice (ie. ttwwiiccee) on the remote desktop I'm accessing. It doesn't matter which program I'm using on that side so it's not specific to Outlook or Gmail or Word. Everything was fine and then when I got kicked out (which happens often enough to be irritating) and I signed back in today, the problem started. This is not a problem on my side of TeamViewer because everything displays properly (as you can see). Anyone know how I can disable this?

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Dave_Moran1

Update - I shut down all programs in the remote computer, closed the connection and then started up again and everything is now fine, but this doesn't change the fact that it happened. There should be some kind of an explanation for it as I'm sure I'm not the first one to have seen this happen.

Dave_Moran1

Update #2 - the exact same thing just happened again this morning. The remote screen froze yet again and I couldn't control anything so I closed my browser and then opened it again and when I opened it all characters were doubled when I typed. Again I closed down all running programs in the remote computer, closed my connection and then started up again. All worked as it should after that, but why does this keep happening to me? And all of a sudden? Again, it's not the end of the world, but it is really annoying! Surely I'm not the only one experiencing this!

Dave_Moran1

Update #3 - and it just happened again. This is getting really tiresome! Does anyone at TeamViewer look at the questions in these forums or is this just some placebo?

JoshP

Hello @Dave_Moran1

Thank you for your post, and welcome to the TeamViewer community!

Please know that the TeamViewer Community is user-driven - many resolutions come from our own users and super-users alike! While we cannot guarantee every post is seen by a TeamViewer employee, our own support reps and moderators do also provide support here as well.

That being said, I was unable to replicate this using my own devices. In any test, no double-letters occurred from any single key press.

You mentioned the screen froze before this happens. If this occurs every time prior to the issue, the first thing we would recommend is to perform a complete uninstall and re-install on both devices, including removing configuration/additional files.

Uninstall for Windows

Uninstall for macOS

Should the issue persist, more information may be required:

1. Please provide the version of TeamViewer installed and the exact version of the operating system of each device.

2. Does the issue occur when connecting to any other device?

3. Please also try the connection using different networks/cellular service/hotspots if possible.

Thanks in advance for any clarifications regarding the issue!

DrChocolate

Hey I stepped this same issue. For context, I'm using a physical keyboard in my android tablet. I fixed the problem switching the keyboard app that I was using, from SwiftKey to Gboard.