Can't switch windows or access task bar on remote computer

phoenixanna

I was using team viewer to access a remote computer and everything was fine for a while. Then, suddenly, I could not get out of the window I was accessing. That is, I can only view a single running app on the remote. I need to be able to see and click on the task bar of the remote so that I can switch to another task on the remote. I have tried clicking everywhere!

Justin

Hello @phoenixanna,

Welcome to the TeamViewer Community and congratulations on your first post! 🎉

Let's get started by troubleshooting possible errors, firstly I'd like you to update your TeamViewer application on both your devices to our latest version available. Please find that here: Download TeamViewer

Next up, go ahead and close your TeamViewer application and start it as an Administrator by right-clicking the TeamViewer application → Run as administrator.

Another option would be to try if key combinations work, meaning Alt + Tab for example to switch between open applications.

Lastly – before we dig deeper – check your local TeamViewer settings by navigating to the top right → Gear Icon (⚙️) → Advanced → Advanced settings to other computers and switch the Access control to Full Access.

On the remote side, also navigate to the Advanced tab, but instead go and look at Advanced settings to this computer and switch the Access Control to Full Access too.

Please reach out to us again if that didn't solve your issue, so we can help you further.🍀

Best,

Justin