When UAC appears on remote computer my softphone puts my call on hold

JohanFL · 2022-09-06T08:59:37+00:00

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I support machines in the forest with TeamViewer. I recently got a a Jabra bluetooth headset.

I talk to my clients through Telavox softphone, when I try to install on their computer or update a program and the UAC appears my call get put on hold,

This didnt happen when I used a headset with cable, very strange

I cant access my clients as adminstrator since they don´t have permission for admin in their machine.

Has anyone else had this problem?

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JeanK

Hello @JohanFL,

Congrats on your first post! 🙌

We received feedback regarding audio issues during connections.

The best fix so far has been the following:

1) Open the Sound settings

2) Go to the Communications tab and select Do nothing

Let me know if this has worked for you!

/JeanK

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