Cou Establish Connection - Authentication Cancelled. I'm signed in correctly, correct password

Kadzimu · 2022-09-09T07:29:11+00:00

There was an error rendering this rich post.

Could Not Establish Connection - Authentication Cancelled. I'm signed in correctly, correct passwords, Teamviewer up-to-date. This problem have persisted for longtime now and it's now frustrating. kindly assist

Find more posts tagged with

Accepted answers

All comments

.Carol.fg.

Hello @Kadzimu,

It's a pleasure to have you back in our Community, and I'm sorry to hear you're having these connection issues.

There are a few different things that could be causing the problem.

So before we move towards further investigation, could you first attempt to uninstall and install TeamViewer on both sides of the connection?

If you're using a Windows device, we recommend trying to uninstall TeamViewer using the option remove setting. If you had already tried it, we recommend following our Advanced Uninstall Instructions.
- You can download the newest version for Windows here.
If you're using a macOS device, you can proceed with Automatic Uninstallation via Preferences. If you had already tried it, we recommend following our Advanced Uninstallation Instructions.
- You can download the newest version for macOS here.

Please let us know if any connectivity issue persists after it.

I'm looking forward to your reply!

Best,

Carol 👩🏻‍🦰🌷