TEMVIEWER 15.33.7 CEASED TO WORK

mazaprin
mazaprin Posts: 10
edited September 2022 in General questions

I completely uninstalled the Teamviewer, run 3 antiviruses and re-installed it, and checked the antivirus and everything and could not find anything that could interfere or impede it to open. I have learned that other many customers are having the same problem. I have the free version and I use Windows 10 Professional (up to date on everything). I downloaded the PORTABLE version and it is working but I would prefer to have TeamViewer installed. Any suggestions on how to fix this issue?

Answers

  • Justin
    Justin Posts: 802 [Former Staff]

    Hello @mazaprin,

    Let's try to figure out what's happening. 🙂


    Please let me know what exactly stopped working and if you receive any kind of error message.


    Best,

    Justin

    German Community Moderator

  • mazaprin
    mazaprin Posts: 10

    it just will not open when I click on the icon... nothing happens

  • mazaprin
    mazaprin Posts: 10

    It started about a week ago and I have not done anything on my PC for this to happen and I have been using TeamViewer for years (free version) without any problems. No error messsages AT ALL. It just won't LOAD

  • .Carol.fg.
    .Carol.fg. Posts: 1,297 Moderator ☑

    Hello @mazaprin,

    Thanks for your message, it's a pleasure to have you back in our Community!

    According to our status page, TeamViewer is operating normally today.

    Could you please provide us with the error message, or more details, of the issue you're having?

    We're looking forward to your reply!

    Best, Carol


    Portuguese Community Moderator

  • mazaprin
    mazaprin Posts: 10

    There are no error messages nothing the app will not load

  • Justin
    Justin Posts: 802 [Former Staff]
    edited September 2022

    Hello @mazaprin,

    Thanks for getting back to us! 🙂


    Please try to run TeamViewer as administrator, to do so right-click on the TeamViewer application → Run as administrator


    Let us know if that worked. 🍀


    Best,

    Justin

    German Community Moderator

  • mazaprin
    mazaprin Posts: 10

    Hello... I uninstalled the version 15.33.7 and downloaded and installed version 14 and know what??? IT WORKED FLAWESSLY. So now we know for sure that the culprit is version 15.33.7 that has some bug

  • mazaprin
    mazaprin Posts: 10

    first i followed your advise and trued to run version 15 as administrator and nothing it will simply won't load at all that's when i decided to uninstall it and install a previous version 14

  • mazaprin
    mazaprin Posts: 10

    I am getting a lot of emails saying I WON this , I WON that I am Dilon, then I am messenger badge, etc... I don't want any of that how do I disable these messages

  • .Carol.fg.
    .Carol.fg. Posts: 1,297 Moderator ☑

    Hello @mazaprin,

    Thank you for the tests you did, and the information provided.

    Our status page has been updated due to multiple connectivity issues reports. We apologize for any inconvenience, and we thank you for your patience during this time.

    To disable notifications:

    1. click on your picture at the top right of the page, and select Edit Profile

    image.png

    2. Select Notification Preferences

    image.png

    3. Select what are the notifications that you would like to receive.

    Let us know if you have any further questions or concerns.

    Best, Carol


    Portuguese Community Moderator

  • mazaprin
    mazaprin Posts: 10

    Thank you very much now we know version 15.33.7 needs to be fixed and I already went to notifications and adjusted it.

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