Why Can't I connect from my USA location to my Dad in Germany

Bobby_Gorden_1958
Bobby_Gorden_1958 Posts: 2
in General questions

I have updated

Turned off Anti virus

Turned off windows firewall Changed firewall settings to allow Team Viewer to access Private and public

Had my Dad install update

I uninstalled and reinstall Team Viewer

I am at the end of my knowledge and guessing. Can someone help?

Thanks in advance.

Bob

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,327 Moderator ☑

    Hello Bob,

    Thanks for your message and welcome to the TeamViewer Community!

    I'm sorry to hear that you're having difficulties using TeamViewer.

    When you try to remote connect, do you receive any specific error message?

    Also, could you check on TeamViewer advanced settings if the fields Advanced settings for connections to this computer" and Advanced settings for connections to other computers are set to Full Access?

    image.png
    image.png

    I will wait for your feedback to better assist you. 🙋‍♀️

    Best,

    Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

  • Bobby_Gorden_1958
    Bobby_Gorden_1958 Posts: 2

    Hi Carol, the advanced setting are already configured as you have indicated in your screen shots. I do not have a password set as in the first diagram.

    I will confirm tomorrow that my Dad has the same settings.

    Thank you,

    Bob

  • .Carol.fg.
    .Carol.fg. Posts: 1,327 Moderator ☑

    Hi Bob, 😃

    Thanks for checking this information! 🙌

    I will wait for your feedback regarding your father's device.

    Best,

    Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

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