Teamviewer windows all screens open at same size

mwatson536 · 2022-03-02T14:44:49+00:00

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Starting this week all the team viewer windows are the same size. Not the screen of the remote window those are coming across ok but the window in which the connection is running. If I adjust the window to fit the remote screen then the next connection comes up as the size of the last connection. This all started just this week prior the windows adjusted to the connection screen size.

Thought?

Thank you

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TeamViewer 15

Accepted answers

JeanK

Hi all,

This issue should be fixed with the latest version, v15.36.6, released today.

Please find the changelogs here: Changelogs - [Windows] v15.36.6

If you can't update to v15.36.6, it means that the update is not available in your country yet. In this case, please have a little more patience. The update will be available for you in the next few hours.

Please share feedback and let us know if the update fixed the issue on your side. 🙌

@kelper @BR_CH @sflrmortier @CesareWT @Ememell @LeffeH @mwatson536 @thor_sten @PeterMi @DTavcar @Mb92 @Hristo_trendafilov @syslink @joloriquelme @LeeSteel @GTA_doum @AITCS @EeroMattiKl @ScottBridgwater @ShawnY @toknu @Pyrophoenix @ramimor @Arteus @Haissam @lrinmon @BEEzz @Duria_eG @AF4ENIT @HOEMichelR @bnet @Mr_Wolf @re88i6vilan

All comments

ramimor

v15.34.4 just auto updated my computers today and broke the fix.

At this point I've decided the headache of complaining and waiting months for a fix is no longer acceptable, and I called your support line to discontinue my service at the end of my term which is next month.

I've had a corporate license since v9, but this service became very unpleasant and it feels like TV just makes everything hard on their customers, including the horrible long time it takes to get the cancellation of service approved.

I'm very disappointed and I will not be your customer any longer.

Shame!

toknu

Hello,

I have a solution with a Reg Key

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\DefaultSettings]

"SaveClientWindowPositions"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TeamViewer\DefaultSettings]

"SaveClientWindowPositions"=dword:00000000

In my case it's work.

bye spooner

ramimor

I've been paying for TeamViewer since v9 for years.

If this BUG (not feature, don't pretend it is) will not be fixed before my renewal I'll be cancelling the service.

This is the straw that broke the camel's back!

EeroMattiKl

Such a bad direction for this kind of new feature that I needed to downgrade the version. I connect multiple machines daily and most of them are just ID:s and not saved Computers so you can image what kind of hassle this "feature" is. Please revert this back or give us option to use the old system.

AITCS

Can confirm that we are experiencing the same issue. Seemed to start when the latest update was rolled out... 28th Feb 2022 for us.

I have a feeling it's a bug as we've never seen this issue in the ~4 years we've been using TeamViewer and haven't made any configuration changes for a very long time.

LeffeH

So, using this new 'features' how would I set everything up so that when I open a new connection I get a window with the original size? As bnet said: "The Window will not auto resize as before the 15.27.3 update."

Having several hundred devices of different resolutions I now have to resize the newly opened window everytime I open a device with a different resolution than the last since the windowsize is saved and used again...

Or perhaps you can guide us through how to setup this old and MUCH wanted behaviour?

JeanK

Hello all,

I have reported this issue to our dev team.

I will have a call this afternoon - I will keep you updated here about our findings!

Please disregard my trouble-shoot suggestion above - a reinstallation won't fix the issue.

Thank you for your patience and trust!

All the best,

/JeanK

joloriquelme

A feature nobody's asked and RUINED the Software experience for those who connect to several and different devices.

Please, roll back this unwanted change or at least let us CHOOSE the behavior, like we can choose if we can have Tabbed windows or not.

ScottBridgwater

This was a terrible idea. All my windows open at the same size too, ignoring the target resolution. Please do something about this. It is annoying when you pop into remote sessions all throughout your working day. We use TV for client support.

sflrmortier

https://community.teamviewer.com/English/discussion/comment/132967#Comment_132967

Please keep us updated. This "new feature" is beyond frustrating. I don't know how anyone would find this better than the previous behaviour.

Ememell

My team is having the same problem since the most recent update. Doesn't anyone do any testing at TeamViewer? Every year we get annoying "features" added that nobody asked for. In 2020 someone at TV had the great idea to put pop-up adverts into a commercial program that I have spent thousands of pounds on. Last year, resizing bugs started appearing and this year they are back again.

LeffeH

Just let me get the old default behaviour back. I want every new session to open in Original Scale using a window not bigger than that resolution, NOT the entire screen and NOT the same windowsize as the last session.

It's now been over a month and still no reply from the staff and no fix for this new, worthless way.

joloriquelme

Default behavior expected and required in windowed mode:

- Every new session to open in Original Scale using a window not bigger than that resolution, NOT the entire screen and NOT the same window size as the last session.

It's just simple as that. Like TeamViewer has worked for the past decade or more.

Thank you.

BR_CH

Installed the latest update, 15.36.9, now it works.

It would be nice if the remote desktop opened in the middle and not in the top left.

BR_CH

For whatever reason I found out why the remote window is shown very small.

Do not maximize the window in full-screen mode, but "switch to full-screen mode" in the Teamviewer bar.

maximize minimize

The remote window is then displayed in the desired resolution. For me absolutely incomprehensible

HOEMichelR

I have the same problem!

Please solve it asap - it's annoying

mwatson536

v15.34.4 now opens every connection in a full screen window no matter what the resolution is on the remote device. I have to resize the window and then when I launch the connection again BAM! back to Full screen window. Why Why Why.

AF4ENIT

This is happening to me as well. On my main support system TV is fully updated and the window stays the same size. On my secondary system I am running an older version and the window resizes based on the connected system. Looks like an issue with the latest version. Is there an archive of older versions for 15? This is so unproductive to have it like this.

mwatson536

Ok I will try.

Ememell

Any update on this please, TeamViewer? It was a dumb idea to now have all windows open at the previous size when we regularly remotely access devices of different resolutions. Please enable the option to go back to the previous, far more logical setting whereby windows open at the resolution of the remote device by default.

I sometimes wonder if you are deliberately trying to drive your customers away, like when someone had the bright idea of popping up modal adverts in a paid for, commercial application.

joloriquelme

15.34.4 not only broke this fix, but also added other problems.

I cannot do ALT+TAB anymore without having to clic the main window to paste test from the host computer.

15.34.4 is a complete distaster and I am just tired too. I will switch to another Software at the end of my term too (december).

AITCS

@JeanK

This is still broken. It uses the same window size as the last session used (even if it's a different host). eg. If I connect to a 1920x1080 host, then open a session to a 1024x768 host, the window size ends up being 1920x1080 with huge borders. If I adjust to 1024x768 then open a 1920x1080 host, I get scroll bars and half the screen is hidden.

It's not a feature, it's a glaring bug right now.

All we want is for the window to fit the resolution of the host automatically like it used to. None of the settings posted above address this.

JeanK

Hello all,

I am happy to announce that we just have released the setting to disable saving the session window size and position feature in our latest version v15.30.

Please see the Changelog here: [Windows] v15.30.3

1) Access the TeamViewer Options (⚙)

2) Go to the Remote Control menu

3) In Remote control defaults, you'll find the setting Save session window size and position

Please update your clients to the latest version to use this setting.

📄 Update TeamViewer

Thank you all for your patience and trust.

All the best,

/JeanK

Haissam

I just installed the insider preview and it appears the bug is fixed.

mwatson536

@toknu Worked like a charm thanks.

LeffeH

@toknu: Thanks. Works like a charm.

Ememell

TeamViewer, are you going to revert to the previous behaviour, or at least give us an option, so that remote connection windows open at the actual scale of the remote computer?

When you switched to the behaviour of all windows opening at the same size, with black bars or scroll bars, it was such a terrible, ill thought out idea that I assumed it was a bug that you would fix with the next update.

Why fix what isn't broken and force such a dramatic change on your customers? There are several posts on this forum and on other sites from your users also assuming it is a bug. I can't imagine that anyone would want this as the default behaviour.

LeffeH

@JeanK : I'm not quite convinced that you're using your own products. Could you please, once and for all, tell us how do we set this up to get the behaviour that we had and want.

Try using 2 hosts with different screenresolutions. Set them up the way that when you open them up the resulting window at your end have them at 100% and the same size. That is a 1024x800 host opens up in a 1024x800 window and a 1280x768 opens up in a 1280x768 window.

Ok?

Then try to open one up, make sure it still has the correct size, close it and open up the other.. Does that host now open in a window at the size we want or at the size of the latest used/closed host?

If you have a way to make the 1024-host open up in a 1024-window and then after closing that one and opening the 1280-host getting a 1280-window then PLS tell me how.

Pyrophoenix

Finally I find that it's not related to my computer or anything else but only because of TeamViewer Update. How long will it take the Dev team to reverse this issue? It's really annoying specially when you are using it daily.

AITCS

@JeanK

Yes, I have the correct resolution set for each server, windowed mode and 100% scaling and the problem still exists.\

This is still broken.