Hello @Lisa_D317,
Thanks for your post and welcome to the TeamViewer Community!
Based on the information you provided, could you first double-check if TeamViewer is logged in with your account? If not, you just need to log in and it will fix the issue.
If this is not the case, please let us know.
I'm looking forward to your reply! 🙋♀️
Best, Carol 🌷
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