Why do I get the pop up "this has been a free session" when I have a license?

Lisa_D317
Lisa_D317 Posts: 1
in General questions


Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,334 Moderator ☑

    Hello @Lisa_D317,

    Thanks for your post and welcome to the TeamViewer Community!

    Based on the information you provided, could you first double-check if TeamViewer is logged in with your account? If not, you just need to log in and it will fix the issue.

    image.png

    If this is not the case, please let us know.

    I'm looking forward to your reply! 🙋‍♀️

    Best, Carol 🌷


    Portuguese Community Moderator

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