How can I get TeamViewer to work at my office?

Geekgarious · 2022-10-06T16:30:24+00:00

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I am a person who is blind and uses Teamviewer with Aira to get sighted assistance. My manager has given me the ok to use it at work when needed, but the app will not connect when I am on my employer's network. How can I get my employer's network to allow Teamviewer to connect?

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Geekgarious

JoshP

Hello @Geekgarious

Thank you for your post, and welcome to the TeamViewer community!

In order to assist, we may require more information. Could you please let us know if an error code or message appears?

Please also let us know your ISP - in some cases, ISPs block access to services like TeamViewer:

https://community.teamviewer.com/English/discussion/4577/talktalk-imposes-extensive-traffic-filter-in-the-uk

Thanks in advance for any additional information!

Geekgarious

There is a message in the app saying "Not ready, please check your connection". If I enable accept incoming LAN connections, my ID shows up as an IP address. If I do not enable this, the ID and password are both blank. I am at my office on my company's network. At home my ISP is Spectrum. When I am home, the app works fine when I am not on the company VPN, but I need to be able to use it on the company VPN.

JoshP

Thank you for the clarification, @Geekgarious 😁 This definitely helps

When you accept LAN connections, there is no communication to the TeamViewer servers - therefore the IP Address shows. This would not be affected by any kinds of implementations on the network.

When set to a normal connection, the device must first connect to the TeamViewer servers. If this is not possible, then no ID will appear.

Therefore, we would want to look for anything that could be blocking it - firewall, proxy, etc.) - the following article discusses this and provides some resolutions:

https://community.teamviewer.com/English/kb/articles/4139-ports-used-by-teamviewer

The above article discusses ports used which, if blocked by another service or blocked altogether, may prevent any outgoing connections. Essentially, you may need to allow TeamViewer to access specific ports, or even whitelist the service for the firewall. I would reach out to your own IT department to find out what hurdles may be implemented on the company VPN, and how to allow an application like TeamViewer to operate on said network.

I hope this helps! If you discover any other information regarding your employer's network that may help us clarify more assistance, please do not hesitate to reply here again!