Trying to use TV on Android tablet no success

Davesunshine · 2022-10-15T16:17:00+00:00

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Hi folks I am trying to use TV on my android tablet to remote access my father's android TV box without success. I have tested the install process on my tablet and my Android mobile phone with great success but with dads box I get the message in the attached picture I have downloaded the current software for both devices and the add on for the TV box.

But to no avail any help would be most appreciated.

IMG_20221015_180021_HDR.jpg

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Ying_Q

Hi @Davesunshine,

Welcome to TeamViewer Community!

It could possibly be the case that the device is not yet on the supported list with TeamViewer. You may find out more information about the full list of supported manufacturers.

We are sorry for the inconvenience caused by the limitations during the remote connections.

Best,

Ying_Q

Davesunshine

@Ying_Q thanks for your time but i can't figure out what I am supposed to be doing from the link in the picture I included ?

It looks as though it's taking me to request a ticket for support but it just goes to a generic TV page . Sorry if I am missing something.