Old versions not connection - showing "Not Ready, Please Check Your Connection"

Designa

Hi, We still have to use a licenced version of 11. From today, it is not connecting, and showing "Not Ready, Please Check Your Connection".

I uninstalled it, installed the latest version and it connects fine.

I re-install 11, and still shows "Not Ready, Please Check Your Connection"

Has there been a change to 11's access or a recent Windows update you are aware that disables it ?

JenW

Hi @Designa,

Welcome to our Community! 🎉

As per your troubleshooting, I'm afraid that your Windows version is not compatible anymore with version 11 of TeamViewer.

Please have a look at our compatibility table here: 👉 Supported operating systems - Windows

If you have any questions or need specific information about your license, the best would be to contact directly our Customer Support.

They will be happy to assist you further.

Best,

Jen