Old versions not connection - showing "Not Ready, Please Check Your Connection"

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Designa
Designa Posts: 1
edited May 2023 in General questions

Hi, We still have to use a licenced version of 11. From today, it is not connecting, and showing "Not Ready, Please Check Your Connection".

I uninstalled it, installed the latest version and it connects fine.

I re-install 11, and still shows "Not Ready, Please Check Your Connection"

Has there been a change to 11's access or a recent Windows update you are aware that disables it ?

Answers

  • JenW
    JenW Posts: 981 Moderator ☑
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    Hi @Designa,

    Welcome to our Community! 🎉

    As per your troubleshooting, I'm afraid that your Windows version is not compatible anymore with version 11 of TeamViewer.

    Please have a look at our compatibility table here: 👉 Supported operating systems - Windows

    If you have any questions or need specific information about your license, the best would be to contact directly our Customer Support.

    They will be happy to assist you further.

    Best,

    Jen

    Modératrice Communauté Francophone 💌 French Community Moderator

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