I'm trying to create a new account with an email address that is the same as that of a previous deleted user. The system says the email address is still in use but i can't find the deleted user and the email address.
Hello @hvdheurik,
Welcome to the TeamViewer Community! 🚀
If the system says so, the user still exists in the database.
This means you can regain access by resetting the account's password and connecting to it via the new password.
To reset the password of your account, please use this link: https://login.teamviewer.com/LogOn#lost-password
Let me know if this has worked for you!
/JeanK
I'm glad I could help! 🙂
Have a great day, and happy connecting!
Hi @JeanK ,
Yes, that did the trick. I've reset the password. After that i could login with the account and deleted the account while logged in as the user. Now i can re-use the email address in the new user account.
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…
