Licensed for 3 devices

Question

Hi

I am licensed for 3 devices but when I try to open teamviewer on a 3rd device, it tells me that I have reached my limit.  When I go on my account, there are only 2 devices listed.

Thanks

Suzie

Akiho · Answer

Hi @Bouge,

Thank you for reaching out to the Community!

In this case, we would recommend contacting our support team for further assistance.

To generates a support ticket, please sign in with your licensed TeamViewer account via the below link.

📩 Submit a support ticket

💡Kindly check the license type you have, as different rules apply to a Business license and a Remote Access license:

If you have a Business license, it comes with 9 additional movements per year. Whereas for a Remote Access license, you can change your licensed endpoints up to 3 times per month.

You can find more information on this topic in our Community article: Licenses overview

Hope you find this helpful.

Please let us know if you have any other questions!

Best,

Akiho