Connection blocked after timeout

Kirankumar_Chola

i have purchased the but now its throwing below can you please lookinto this issue ASAP

your TeamViewer session has timed out and will be closed

connection blocked after timeout

your license limits the maximum session duration to a partner, immediate reconnects are blocked. please try later or upgrade your license

Ying_Q

Hi @Kirankumar_Chola,

Thank you for reaching out to us for help on the TeamViewer Community!

May I ask if you have signed in the licensed account on TeamViewer client prior the remote connections?

If you have not done the license activation, the activation steps are prepared in the knowledge article below

https://community.teamviewer.com/English/kb/articles/53579-activate-your-remote-access-license

Kindly try for the license activation your TeamViewer account and then sign in the license account on TeamViewer please.

We hope to hear the positive updates from you!

Best,

Ying_Q

ErniSusanti

Same case with me.

Activated already soon after purchase. But after 4 months using, getting connection blocked after timeout and there is pop up message upgrade commercial version. What's means? We purchase already annually.