can check my acc the subscribe

kenneth_hoong
kenneth_hoong Posts: 1
edited December 2022 in General questions

hi support,

can know my account status coz i dunno where can check lessen

why suddenly receive need pay renew

i thought is lifetime subscribe

[removed per Community Guidelines]

Best Answer

  • Akiho
    Akiho Posts: 1,373 Moderator
    edited December 2022 Answer ✓

    Hi @kenneth_hoong,

    Thank you for reaching out to the Community!

    We would recommend contacting our customer support team directly to confirm your licensing details, as we cannot assist with any invoice and licensing cases in the Community.

    Customer Support - Kindly prepare your invoice information before making calls.


    Please also note that we, the TeamViewer Community, do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.

    Hope you find this helpful.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

Answers

  • Akiho
    Akiho Posts: 1,373 Moderator
    edited December 2022 Answer ✓

    Hi @kenneth_hoong,

    Thank you for reaching out to the Community!

    We would recommend contacting our customer support team directly to confirm your licensing details, as we cannot assist with any invoice and licensing cases in the Community.

    Customer Support - Kindly prepare your invoice information before making calls.


    Please also note that we, the TeamViewer Community, do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.

    Hope you find this helpful.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター