Cancel and Refund

ykim · 2023-02-20T08:35:20+00:00

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ykim

I would like to cancel the recent purchase of the Subscription and get a refund. Please proceed the refund process.

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JenW

Hi @ykim,

Thank you for your reply.

If you are redirected to the Community page, that means that the license has not been activated on your user account.

Please check if you have activated the license on another account or use the activation email you received to activate your license and then open a support ticket.

Let us know if you are still struggling!

Best,

Jen

ykim

Hey Jen,

Even though I log in with my correct account, it keep redirected to the community page and I couldn't submit the ticket.

Please let me know if there is any other way to get the refund.

JenW

Hi @ykim,

Welcome to our Community! We're happy to assist you 🙂

For security reasons, we cannot handle requests related to professional licenses.

To cancel your subscription, you will need to open a ticket.

To do so, please follow the steps above:

Click on the following link: Submit a ticket
- Log in with the TeamViewer account on which the license is activated (the one you use in the TeamViewer app to identify yourself and thus use the license)
- 📌 Note: If you do not log in with the correct user account, you will be redirected to the Community instead of accessing the ticket portal.
Click on New Support Ticket and submit your request

Our customer support will then take over your request and will come back to you.

Best,

Jen