ticket SLOW response

mbrando

Hello,

I have a ticket open on a paid business license. I've been waiting 4 days for a reply.

THE ONLY way to get something after begging on the ticket was to call in.

I was told support response time is 4 day????

I cannot find any information that say I should plan on nearly entire week to get a reply for paid business license support. I understand support does not work weekend. Or more they choose to not have a weekend support shift. 4 DAYS IS A LONG TIME.

There has to be something out there that takes support seriously. TeamViewer cannot be the only remote access tool in town?

Anyone else getting slow response? 😕

.Carol.fg.

Hello @mbrando ,

Thanks for your feedback, and we're sorry to hear about the delay in a response back.

Please note that our support team replies to the tickets in the order they are received as soon as possible.

If it's an urgent situation, we advise you to contact our support team by phone - the local phone numbers you can find here.

We thank you for your patience and understanding.

Please let me know if there is anything else we can help you with. 🙋‍♀️

Best, Carol 👩🏻‍🦰🌷