No password

PerVindis
PerVindis Posts: 1
edited March 2023 in General questions

My friend Dorte has reinstalled Teamviewer - free version - and now she doesn't get a password (Adgangskode) when using Remote Assistance (Fjernstyring).

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Can anybody help?

Answers

  • Akiho
    Akiho Posts: 1,381 Moderator ☑

    Hi @PerVindis,

    Thank you for reaching out to us in the Community!

    The TeamViewer settings of the random password might be disabled on your friend's device.

    To begin with, could you please check the below TeamViewer settings on your friend's device and see if this helps?

    1. Please navigate to the Gear icon (⚙) in the upper right corner, and move to the Security tab.
    2. You can find the Random Password (for spontaneous access) section under the Security tab, and kindly select your preferred password strength from the drop-down options.
      • If you would like to check more details of password strength as well as an overview of the random password, please check our Community article: Remote control via random password
    image.png


    Please keep us posted on how this goes!

    Have a beautiful day🌞

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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