Is there a way to turn off the "Access control details" pop-up? It's causing a lot of frustration.
Hi @alemanrt ,
Thanks for your feedback.
Please know that since you have a Corporate license, you can also reach out to our support team directly for help. 😃
For our user's convenience, we usually recommend opening a ticket, but since you're facing these difficulties for quite a while, I would advise you to call our support team for faster support. They should be able to better analyze your case based on your environment and suggest the most efficient way to get all the devices corrected.
Let us know how it goes, and if you have any further questions.
Best, Carol 🌷
Thank but no thanks, @.Carol.fg.
Looks nice with all these windows I need to click 😂
We're sorry to hear you're leaving TeamViewer soon.
If reconfiguring the account assignment doesn't solve the problem there are a few other things you could try.
Let us know if we can help you with anything else.
Have a great day! 🌷
Best, Carol
-------------------It does not matter if it's windows server or windows desktop.
------------------- Funny because I have been on 2h22 but never had issues with it prior to upgrading to 15.42.2.
Your answers speak volume to your WHOLE support group. Don't worry about it, we'll be moving away from TeamViewer anyways in couple of months.
Thanks for the additional information, and sorry for the delay in response.
There are a few details I think are important to mention based on your setup:
👉 Have you tried to remove the account assignment and re-configure it?
I'm looking forward to your feedback. 🙋♀️
@.Carol.fg.
No response? I guess this will remain as a useless feature from TeamViewer.
Both local and remote machines are all set to full access
local machine version (On windows 10 x64)
remote machine version (Window Server 2012 R2)
Thanks for reaching out to our Community!
Did you check both local and remote devices or just your local device?
If both machines are set to Full access and you're still getting this pop-up, we would need more information to try to troubleshoot it.
Could you tell us:
If you can also provide screenshots, it would help a lot. 😄
We're looking forward to your reply!
I am still getting this pop-up even I set it to full access! Is this a feature to discourage MSPs from using teamviewer? Because if it is, then you guys succeeded!
Hi @Tony750,
I linked the articles with the step-by-step of each setting, but below is also a small summary to help you:
The Activation report will appear in the next window, detailing the policy assignment process.
Let me know how it goes, and if you need any further help. 🙋♀️
Best, Carol 🌷👩🏻🦰
Where can I find these settings?
Thanks for your reply!
If you have a license with TeamViewer, you can create and apply a policy to change this setting in all your managed devices at once.
Let me know if this helps you, and if there is anything else we can help you with.
Best, Carol 👩🏻🦰🌷
It's common sense that if I grant full access, I won't receive this message.
However, my problem is that every day I have to take control of multiple computers and receive a reminder that I only have limited access, which I find inconvenient.
Can we disable it via regedit or advanced-settings ?
Thanks for your question!
This pop-up appears when Access Control is set to Custom settings.
To not have any pop-ups, we advise using Access Control set to Full Access. Open the TeamViewer settings by clicking the gear icon ➜ Advanced ➜ Show advanced options ➜ select Full Access on the fields:
Click OK to save.
💡Hint: This customization can be on the local or remote side; therefore, we advise you to check both.
Let us know how it goes, and if you need any further help. 🙋♀️