How can I cancel free account.? I don't remember which E-Mail address and password are connected to it, and I can't log in,
Can someone help me.
Hi Carol
thanks for your answer to my question, I know you have to log into account to close it. It's not me who has problems, it's my brother. his account is not working. He does not remember either the E-mail address or the password that are related to each other, therefore he cannot log into the account to close it, or change the password.
He needs a working account to get help from me with his computer. Is it possible to get a new ID number?
What can he do, anyone have a suggestion? Thanks
MVH alma1942
Hi @alma1942 ,
Thanks for the additional information.
Your brother can attempt to request a new password for all the accounts that he believes we could have on file. After that, he just needs to double-check his accounts' inbox and spam folders for the password reset email from TeamViewer.
Let us know how it goes, and if further assistance is needed.
Best, Carol
Now I can log into my brother's accounts with new codes, but TeamViewer still doesn't work.
I've tried deleting the account, but it still gives the same error.
So now we have stopped using the programs for now.
Sincerely
Alma 1942
I'm grateful to hear that you could help your brother to recover his account!
Could you share with us the error message you receive when you tried to delete his account?
(It can be a simple screenshot.)
I'm looking forward to your reply. 🙋♀️
Best, Carol 👩🏻🦰🌷
To delete a free account you would need to log in to the account first.
Let us know how it goes, and if you need any further help.
We are also sorry to hear you're leaving TeamViewer, if there is any issue or question about the software that we can help you with, please let us know, we would love you to keep using TeamViewer.
