Restore Purchase

abdenterprises

In Summer 2021, I renewed my Team Viewer subscription in June/July and then Teamviewer rewed me AGAIN in August, double-billing me, charging me twice for your [removed per Community Guidelines] service.

Then, in the summer of 2022, after I turned off your ability to double bill me, you started sending me threat letters to take me to court when I would not pay you twice for you service.

I responded at the end of 2022, TeamViewer reviewed the facts and refunded me for one of the subscriptions in January.

Now Team view has completely cancelled ALL of my subscriptions, including the one I paid for last summer, reverting me to free account and preventing me from putting a support ticket. Hense my post to a public forum.

All of this of this history is documented in:

[removed per Community Guidelines]

Teamview, restore my subscription or give me a second refund for the service I paid for last summer that you have now cancelled.

Alan Deffenderfer

JoshP

Hello @abdenterprises

Thanks for your post. Sorry to hear about your negative experience with TeamViewer.

Please know that we are unable to assist in licensing or invoice issues in our Community, for security and privacy purposes.

In this case, I would recommend reaching out to our support teams via phone - these teams have access to all necessary information and can provide any available resolutions or information.

You may find local phone numbers here:

https://www.teamviewer.com/support

We apologize for any inconvenience and thank you for your understanding.