I'm trying to use remote access but when I try to connect it is just stalling on "connecting"

Jo_Boyle1

JenW

Hi @Jo_Boyle1,

Welcome to the TeamViewer Community! ✨

As a first step, could you please try to restart TeamViewer from your device?

• If you have a Windows device, please follow the steps below:

• If you have a macOS device, please close TeamViewer and open it again.

If possible, you can restart as well the remote device.

Let us know how it goes! 🍀

Best,

Jen