I paid for an account. My Teamviewer still says I'm running the free version. How to fix?

RayDall · 2023-04-06T10:03:04+00:00

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No - seriously - how to fix this?

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Welcome to the TeamViewer Community ! 🌍

If you still have the free version on your TeamViewer, it means that you either:

As a first step, you can retrieve the email with the activation link in your inbox and try to activate the license on your user account.

Please find an overview of our activation guides and select the one corresponding to your license: 👉 License Activation Guides - Overview

Please let us know how it goes!

Best,

Jen

Is that email separate from the email I got with the receipt?

If not - I can't seem to find the link in the receipt or in that email.

If so, I may not have gotten that email. Now what?

Yes, it is a separate email entitled [Your TeamViewer License Activation - Customer number].

You should have received it on the same day as the confirmation and receipt email.

Could you please check in the spam folder if you have it?

Keep us updated,

Jen