Why does a post state "answered" when it only contains comments — i.e., more questions — as opposed to actual answers, and the issue remains unresolved?
For example https://community.teamviewer.com/English/discussion/125373/my-mouse-get-stuck-on-clicking-and-dragging-in-mac-os#latest
Hello @merlijnv
Thanks for your post! Great question.
This tag simply means that the thread has received a reply. It does not indicate that a solution has been provided.
When a question has a provided solution, you will see a checkmark also added to the Answered tag
The user that asks the question can select a response as an 'Accepted Answer' indicating a solution has been provided by selecting YES to the question that appears under each reply:
You can find more information here:
I hope this helps!
Thank you for the clarification and swift reply.
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