After upgrade to 15.40.8 cannot connect remotely

MerlinTexas · 2023-04-21T17:21:32+00:00

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I'm using a free version of TeamViewer to remotely connect to family member to help them. After the upgrade I can no longer connect to any of the remote PC. I keep getting the message that they are not on the Internet, but I confirm that they are.

Does anyone know of a fix for this?

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.Carol.fg.

Hi @MerlinTexas ,

Thanks for reaching out to us and welcome to our Community!

Connection issues can be caused by different reasons; therefore, we may need to check and test different things.

My first suggestion is to double-check if the issue isn't being caused by instability with IPv6. You can follow the steps in the article below to troubleshoot it:

📄 Fix connectivity issues - Partner did not connect to router

Let us know if it solves the problem, or if further help is needed.

We're looking forward to your feedback. 🙋‍♀️

Best, Carol

.Carol.fg.

Hi @MerlinTexas ,

Thanks for the additional information!

According to our article Supported operating systems the compatibility of TeamViewer with Windows 11 (22H2) is still under review; therefore, we can try some solutions, but I can't guarantee you a solution.

In our announcement, some users reported connection issues similar to yours, and they shared some temporary solutions that worked for them in the comments - our development team is aware of the issue and they are working on improvements.

When you disable IPv6, did test disabling it on both sides of the connection?
If you have a firewall, could you double-check if TeamViewer ports aren't blocked?
Do you have S mode turned on? If yes, could you try disabling it?

I'm looking forward to your feedback!

Best, Carol

.Carol.fg.

Hi @baikai,

Thanks for your message and welcome to our Community!

We're sorry to hear you're also having issues connecting with TeamViewer.

However, in your case, it may be a network requirement that is missing.

Please double-check our article Network Requirements and do the necessary changes if needed.

Let us know how it goes. 🙋‍♀️

Best, Carol

MerlinTexas

Carol, I have tried all your and other Internet suggestions I found to fix my problem that started several weeks back. None of them worked. I have tried connecting remotely from three different computers to at least four other computers and none of the test connections worked.

The errors that occur is that when I click CONNECT, it changes to ABORT for about 15 seconds and then just returns to the CONNECT button status. If I click CONNECT again, it returns the message "Could connect to partner." And yes, I confirm that the partner is connected to the Internet and that they are running the most current version of TeamViewer as I am.

I have just told my family and friends that I can no longer help them remotely. Very disappointing to them and me.

spassarelli

it got really bad to set up remote support in an already existing group in my teamwiewer account. I didn't like this update, it just made my life harder. I have premium license.

.Carol.fg.

Hi @MerlinTexas ,

I'm sorry to hear you're still having connection issues with TeamViewer Remote.

I would like to understand better how the connection is being made. Could you provide more details?

Are you doing the remote connection by using a session link, ID/Password, or a saved contact?
If you have the device saved in your contacts:
- Has it been migrated to a Devices group? Does the issue continue after the migration?
- Also, have you tried removing the contact and re-adding it?

I'm looking forward to your feedback to better help you.

Atte., Carol

.Carol.fg.

Hello @spassarelli,

Welcome to our Community and thanks a lot for your feedback!

We're sorry about your negative experience with the new TeamViewer Remote interface.

Please know that you can go back to the TeamViewer Classic interface by clicking the button New version on the top right of TeamViewer Remote. If you don't see the button, please follow the steps below:

Open TeamViewer Remote and sign in with your account.
Click the gear icon (⚙) ➜ Go to this device's settings.
In the General tab, you will have the option Use new TeamViewer interface ➜ uncheck this option, and restart the TeamViewer services so that the TeamViewer Classic interface can load.

I hope it can help you! 🍀

Best, Carol

MerlinTexas

I have disabled Internet Protocol Version 6 (TCP/IPv6 before and have tried it again but I still cannot connect to any computer running TeamViewer. Other things I've tried from Internet solution suggestions are to step back to an older version of TeamViewer; Uninstalling TeamViewer and removing all residuals files left; Installing the 32Bit newest version, uninstalling it and then installing the 674Bit newest version.

None of the solutions fixed the "cannot connect to a remote computer problem" and I have tried to remotely connect to three other PCs. The error is either remote computer is not connected to the Internet (but I've confirmed it is connected to the Internet), or the remote computer is not turned on (confirmed it is) or when I tried to connect, the Abort button shows for a minute or so and then it returns to the Connect button with no message. Clicking the Connect button again just results in the Abort button back to the Connect button.

My OS is Windows 11 Pro, Version 22H2, OS Build 22621.555 running on an HP Omen 875.

I've also tried to connect using an old computer running OS Windows 10 Pro but I still cannot connect to a remote PC.

Any other suggested solutions will be greatly appreciated.

Up until a month ago, TeamViewer was working correctly, I have not installed any new Apps, but both Windows OS and TeamViewer has had updates within the last month.

baikai

I’ve had the same issue as well and all my PC’s that are using are Windows 10 systems.

As far as I know, only one of my main computers popped up with a message one day saying that the certificate is out of date/not digitally signed. I didn’t install the new certificate at first and that’s when i noticed that I could no longer connect to any of my PC’s on any of the computers running TeamViewer. My phone also cannot connect to any of the PC’s.

I then attempted to go to the task manager then details to install the certificates manually but still did not work

As stated before, none of the 3 PC’s are able to be connected to from one PC or another and cannot be connected into with my phone as well.

I noticed another issue that wasn’t happening prior to that certificate install prompt. when changing my proxy settings to automatic, i get a “no connection” error on teamviewer almost if i have no internet but when I turn the proxy to off I have connection but again, i can’t remote into any PC. TeamViewer shows that the PC’s are online but when i try to connect using a password or prompt i get an error about authentication failing.