renewal license error

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Stephen_H_K
Stephen_H_K Posts: 1


I renewed this existing license and received and email activation license link. when I click on the email "activate" link and log in I get this error message. I don't want to use or set up another account, I just need the license applied to the existing account. Not sure what to do next? When I connect to another machine it shows on line License Free?

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  • .Carol.fg.
    .Carol.fg. Posts: 1,118 Moderator
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    Hello @Stephen_H_K ,

    Thanks for reaching out to our Community!

    Based on the image provided, it seems that your account is linked with a Remote Access license.

    Please note that TeamViewer's yearly subscription auto-renew; therefore, on the day of the renewal a new invoice is sent to your email with a payment link. No activation is needed.

    If you purchased a duplicated license, it would be necessary to contact our support team via Ticket as soon as possible.

    Let us know how it goes and if you need any further help.

    Best, Carol


    Portuguese Community Moderator