License not activate

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zzsoo
zzsoo Posts: 1

Bought a temviewer license, how long does it takes to activate my license.

As in the portal, it shows "Your new order is in processing and should be available soon in customer portal"

Answers

  • Akiho
    Akiho Posts: 1,258 Moderator
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    Hi @zzsoo,

    Thank you for reaching out to the Community and we also appreciate your patience in this process.

    If the status has not been updated on the portal and received the same message, we highly recommend contacting our customer support team for further assistance.

    Please tell us again in this thread if you have any difficulties contacting the support team or if you have any questions!

    We appreciate your understanding and patience.

    Warm regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター