Management console logon page stays blank today

MarcoBZ · 2023-06-05T09:25:08+00:00

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UPDATE: After an hour or so, and many trials and browser restarts, now it works again. Not sure if the problem was local or at the server side.

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Hi,

Commercial version. I was not acessing the Management console since a couple of weeks.

Tryed today, accessing from TV home page menu on the right side. The logon page opens in a new tab but stays blank. Browser is Edge, always worked for me.

TV Service status page says it should be working.

Chatbot on TV homepage does not respond to questions (does'nt react at all).

Any hint?

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JenW

Hi @MarcoBZ,

Thank you for your post and your update! 🙌

Indeed, we didn't detect any outages on the past few weeks related to the Management Console.

As you already did, it is always useful to check out our status page when you have some difficulties with TeamViewer.

If the issue comes back, please let us know so we can do some internal tests.

Have a great day,

Jen

KSBZ_TVAdmin01

I have the same issue with the management console. The screen just stays blank.

I managed to get in once yesterday after many tries, and today it is not working again.

ChivalryIT

Same here. Web console is a blank page. Yesterday took me an hour to get the Windows app logged in as the login server was timing out.

Funny, I had to log in to the forum to actually get into the web management console, but trying to access any of the management software failed to log in.

JenW

Hi @KSBZ_TVAdmin01 & @ChivalryIT,

Thank you both for your comments!

Could you please delete your cache and cookies from your browser and try to access the Management Console again?

You can also try to access it via an incognito mode window.

Let us know how it goes!

Best,

Jen