I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @Auto_renew_SCAM,
Thank you for sharing your experience with us!
When your subscription renews automatically, it is for the next entire period of 12 months. There is no possibility to pause it, even if you no longer need it.
Regarding the cancellation policy, if you wish to cancel your subscription, you need to submit a ticket at least 28 days before the renewal date.
We invite you to refer to our dedicated article for more information: 📄 All about subscription.
If you have any further questions, feel free to ask them here!
Best,
Jen
Just run into the same issue with the unknown auto renew and notice period. I wanted to pause the serivce as we currently no longer need it but after this sharp practive I will not be recommending or using them again
Hi @Hamco,
Thank you for posting and we are sorry to hear about the cancellation request.
Is there anything we can help you with the license-related issue?
For cancellation requests, we would like to advise you to submit a support ticket to the TeamViewer Support Team and the support representative will then go ahead to update you about the cancellation.
We appreciate your understanding in getting the answer about the cancellation.
Ying_Q
Hello. ( I am not good at speaking English. So, Please understand even if my explanation is not enough)
I purchased the plan (TeamViewer Remote Access) on my mistake. I paid on August 22 and canceled the subscription right away on August 22.
name is DESKTOP-KU[removed per Community Guidelines]. Invoice number is [removed per Community Guidelines].
I don't want to use Teamviewer anymore and so I want to get a full refund immediately.
Please reply as soon as possible. Thank you.
my email address is [removed per Community Guidelines]
Hi @Bizadmin,
Thank you for reaching out to the Community
In order to cancel your subscription license, it is required to submit a support ticket.
Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:
If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat
Thank you for your understanding.
Akiho
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.
please cancel out subscribtion Immediatly, We have not used this service in over a year or more.
Hi all,
Thanks for reaching out to our Community, and I'm sorry to hear you're canceling your subscription.
Please know that all cancellation requests must be processed by the designated team - our moderation team can't process these requests in the Community.
If you're having difficulties opening a ticket, we advise contacting our support team directly using the local phone numbers.
@JoeMuniz if you have not received the email/ticket from our representative, we advise giving them another call to get the situation clarified.
Please let us know if you need any further help.
Best, Carol
I also wish to cancel my subscription. [removed per Community Guidelines].
Since I have contacted you by phone and your representative said he would open a ticket and this has not happened. I will dispute the charge with the card issuer
Hi TeamViewer,
I want to cancel my subscription immediately. I have not been using it for 2 years, and I have already sent multiple emails to your sales team requesting cancellation, but it has not been processed. I urgently request you to cancel it ASAP as I am unnecessarily paying for a service I don't use. It's frustrating that there seems to be no way to cancel the subscription, and the support ticket system is not working. It raises concerns about whether these are predatory money-grabbing techniques.
I kindly request you to cancel my subscription immediately. I no longer want to use TeamViewer and will never recommend it to anybody.
Please proceed with the cancellation. I am willing to pay any necessary fines, but it's essential to cancel my subscription.
Looking forward to confirmation of the cancellation.
I'm just being pooled around here.
I have sent you (Teamviewer) emails with stop of my license when it stops the end of this year.
So now I have also posted it here and the case is closed now.
Regards Bo Trusbak
Tandlægernes IT ApS
Teamviewer don't let you cancel. They make it as hard as possible to cancel in the hope you give up. 12 months later, you are £300 lighter in your bank account and the cycle starts again.
Hi @Sunxishan,
Thank you for trying to open a ticket.
Please know that using a licensed TeamViewer account is essential to access the ticket system.
Kindly contact our support team by phone or chat if you have not activated your license with your TeamViewer account.
Alternatively, please tell us your email address via private message.
We appreciate your understanding in this process.
Hi @Tarryn,
Thank you for reaching out to the Community, and we appreciate your effort in submitting a ticket.
Yet, if you are still stuck with the loading page on a ticket system and cannot open a ticket, we would recommend contacting our support team by phone or chat
Please return to the Community, if there are any difficulties contacting our support team.
I cannot login my account. The webpage kicks me out after I login.
Thank you for reaching out to the Community.
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics. And we do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.
i just want to cancel the invoice [removed per Community Guidelines]. No one answered the support phone. We never used the license
The notes say to log a ticket, but then I do that, all it does is opens a new tab and constantly shows it is loading something but nothing ever loads.
Go to court 😉 i was in court and i win now waiting tw no pay for mistake ;)
Hi Jean!
Thanks for the quick response. Although its content is exactly the same as the previous letters received from the TeamViewer company. -I am very sorry for this! I think it is unworthy of such a company.
I tried to cancel. But since I wasn't warned about the deadline, I couldn't do it in time. After all, I had previously requested an annual subscription, and after 10 months of payment, it did not occur to me to cancel. As I wrote, I was not warned about the approaching notice period. At the same time, the TeamViewer company was able to send advertisements. I do not consider this practice to be fair, which is why I have requested the contact of the authority supervising legality and/or fair business conduct. This has not been provided by the TeamViewr company for almost 4 months. Therefore, the TeamViewer company could not prove good faith and fair behavior with customers. I read on the forums that several people have been offended by this behavior. But the teamViewer company remained with the incorrect solution, and has not modified this point of the contract until now. So you practice this procedure knowingly and intentionally. He deliberately abuses the good faith of his customers.
Hi @Istvan_Kiss,
I am sorry to hear about your experience.
Cancellation requests can only be handled by our customer support.
This is why I can only point you out to our customer support for this matter: Customer Support
I hope you will have a better experience with us in the future.
Have a great day!
/JeanK
I used the TeamViewer service with a one-year subscription. I didn't want to renew, but I still had to pay for another year. We have been threatened with bailiffs and legal action. So we were forced to pay for another year. I have repeatedly asked the TV company to provide the contact information of the territorially competent superior authority. No invoice was given for the extorted amount. Thus, the company cannot legally account for the fee.
I don't know TeamV. laws in force at the company's headquarters. Such forced payment is against the law in our country. Furthermore, at the buyer's request, the seller is obliged to send the contact information of the superior authority. TeamV. he is not willing to do that either.
Unfortunately, TeamV's bad faith is further proven by the fact that it does not send notice of the notice period. At the same time, it can send advertising and other promotional messages.
Can anyone recommend legal help? Primarily not because of us (we fulfilled the forced payment), but because the TeamV company would be forced to delete this malicious point indicating the abuse of a dominant position from its contract.
I have no better idea than to file a report with the competent investigative authority.
Hi @brian2023,
Thank you for contacting us in the TeamViewer Community!
We are so sorry to hear about the disappointing experience with TeamViewer. If you can share the relevant contact and order information via PM with me and we will do the best to help you!
Can a moderator please help me? I purchased Remote Access license 2 days ago and I can't activate the license. I've followed the steps and read the user guide. The email that has the activation link does not work and I get a message to "contact customer support." When I contact customer support by phone, I can't because I don't have a business account. When I try via chat, I eventually get a support ticket created but no one has responded to my support ticket and it's been two days. Using the chat feature is incredibly frustrating because it leads me in circles and I have to be very insistent to get the chat to create a ticket for me. At this point, I want to cancel my license and receive a refund but I can't becasue I'm not able to activate my license in the first place. This has been so incredibly frustrating and time consuming.
Hello
I would like to cancel my subscription and request a refund. I created a ticket 5 days ago and still no traction. Can someone please assist?
Exactly as expected
Changed my plans so I could wait in this Chat line, waited 90 minutes to go from 11th in the queue to 1 in the queue (10minutes on average to move up one spot), all the while needing to watch the box cause there is no sound indicating that you are moving in the queue. Sat for 30 minutes in that next-in-line position, still with no agent, before needing to leave my office. The system knows that I am waiting to cancel my subscription, of course, as that's what I told it I wanted to do.
I expect this sort of thing from insurance companies and banks. Remarkable that a software company would treat customers this way, especially when subscription cancellation is such an easy thing to manage. Literally every corridor to communication with the company has been either eliminated or made ineffective. Shameful.
Important note: all of this occurred in the middle of the afternoon during customer support hours.
If someone at TV wants to do the right thing / prove me wrong please message me...
I'm curious -- have you heard back from this?
Sad that a company that has been around for twenty years resorts to such obviously predatory practices. I work in a small start up and we make it easy to cancel your subscription because that's respectful to the customer.
Here, even though cancellations would be an incredibly easy thing to manage, not only do they implement a ridiculous 28 day notice thing, but they make it impossible to cancel and claim that we need to submit a support ticket for security reasons lol.
Our account was just auto-renewed even though we haven't used the service, so I am trying to cancel 12 months before the next auto-renewal, yet my account dashboard doesn't provide the option, the website goes in a crazy loop where submitting a ticket to cancel isnt even an option and I get sent to this community thing instead of being given the option to create a support ticket, the customer support system via phone just cuts off when you wait for a representative to pick up at the end of string of options you have to select to get to cancellation, and then chat on the website says that all the agents are busy and you just sit there waiting in a queue that results in no progress. I'm now ten people back in the queue, it took 15 minutes to go from 11 to 10, and I have no doubt that I'll wait for hours, get to being next in the queue, and the chat bot window will close.
This is so obviously an intentional practice, and the only description for it is intentionally predatory. If you can't sustain your business without exploiting your pre-existing customers then you need to re-examine your reason for existing.
We are trying to do the same, we tried to cancel the subscription within 1 day (rules say it is ok to do so in 7 days), but we are chased by 3rd party agent threathening us with lawyers. It is pure nightmare. The worst thing about this is, that we are paying the other account. I hope once this is setteled down we are able to find better company than Teamviewer.
As others have noted, cancellation of your account is extremely difficult. I have created two tickets (as per the required process), but have heard nothing back from TeamViewer. This process is very frustrating and they don't even have an option to talk to someone in accounting when you call.
Could someone at TeamViewer please contact me to confirm that my account is being canceled.
After one year of great product, we have concluded we no longer need this service.
So I called Support to cancel this subscription. Unfortunately, they did not process this and no email receipt was sent to me. After getting billed for an extra year because of TechSupport failure to process we tried the Create Ticket Link and that just doesn't work! Endless loop going back to the same page. It's like they broke that on purpose.
On the 3rd year, I email support for a ticket, and no response for over 30 days..
This product has no "Cancellation" process, and no "TechSupport" with proper trained personnel. It has no "Edit User Licenses", and no "Downgrade" option.
Customers beware. This product TEAM VIEWER is a perfect money pit. It has been 4Years now and I'm still a member and no way out. [removed per Community Guidelines]
Hi @JenW
I'm not sure if I'm using the wrong login credentials, but I'm experiencing the issue that you mentioned in the note. As soon as I click on your link, the page immediately redirects to the forum. Is there another way to submit a support request? Even when I call the Czech number +420 2 9618 1419, I only reach an English-speaking operator. I'm from the Czech Republic and I would appreciate Czech support. I'm not even sure if any registration has taken place. That's why I want to verify this information. I wouldn't want to pay for something I won't use.
I don't have any invoice number or license number. Or I don't know where to find such information.
Thank you. Jacob
