Seeing blank screen

User: "misterandrew"
Updated by Nadin_W

I've been trying to establish remote control on my father's computer (Mac to Mac). I'm able to access it and see the menus, but the screen itself is a big blank. On my father's computer we can see the cursor moving, and the menus being clicked, etc. I've attached a screenshot of what I see. Any idea what's happening and how I can fix it?

Thanks!

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    User: "JeanK"
    Community Manager

    Hi @misterandrew,

    Thank you for your message and welcome to the TeamViewer Community! 🙌

    It could be that some access parameters have not been granted yet, to guarantee a functional remote control session.

    Please check the article below and make sure you have followed all the required steps: Remote control a Mac

    Let me know if this has worked for you!

    /JeanK

    Community Manager