Seeing blank screen

misterandrew

Screenshot 2023-06-11 at 12.59.28 PM.png

I've been trying to establish remote control on my father's computer (Mac to Mac). I'm able to access it and see the menus, but the screen itself is a big blank. On my father's computer we can see the cursor moving, and the menus being clicked, etc. I've attached a screenshot of what I see. Any idea what's happening and how I can fix it?

Thanks!

JeanK

Hi @misterandrew,

Thank you for your message and welcome to the TeamViewer Community! 🙌

It could be that some access parameters have not been granted yet, to guarantee a functional remote control session.

Please check the article below and make sure you have followed all the required steps: Remote control a Mac

Let me know if this has worked for you!

/JeanK