free license to paid

JurajBA · 2023-06-16T08:33:21+00:00

There was an error rendering this rich post.

we bought the license a month ago

I still get the message that the account is free when I log in ?

I tried TeamViewer Chat but it's horrible how it works, human chat was never available.

mail contact does not exist

Can anyone help me

Find more posts tagged with

Welcome to the TeamViewer Community! 🌍

There can be two different possibilities why your account appears as free:

Your license has not been activated: in that case, please retrieve the activation email and choose your license in our License Activation Guides - Overview
Your license has been activated on another TeamViewer account: if this is the case, kindly check internally on which account your license could have been activated

If you need further assistance, don't hesitate to come back to us!

Have a beautiful day,

Jen

Welcome to the TeamViewer Community! 🌍

There can be two different possibilities why your account appears as free:

Your license has not been activated: in that case, please retrieve the activation email and choose your license in our License Activation Guides - Overview
Your license has been activated on another TeamViewer account: if this is the case, kindly check internally on which account your license could have been activated

If you need further assistance, don't hesitate to come back to us!

Have a beautiful day,

Jen

1 - response after activation

Your subscription has already been activated. To resolve this issue, please contact us

2-???

Your license has been activated on another TeamViewer account: if this is the case, kindly check internally on which account your license could have been activated

we have only one account with one login ... I don't know what else to check, on

TeamViewer Customer Portal

and

teamViewer account

we use the same login (mail, password)