Connect via Windows Authentication using the webversion

TVbizuser

I've tried to connect to a remote company PC (with quicksupport installed) using the https://web.teamviewer.com/remote-support but I don't seem to be able to choose the type of session to start the session as mentioned in this article:

https://community.teamviewer.com/English/kb/articles/109970-control-uac-during-a-teamviewer-session#:~:text=TeamViewer%20Remote%20users.-,Connect,-via%20Windows%20Authentication

So after  clicking Start session, I'm not prompted to choose a connection method. Rather the connection is immediately initiated.

Is connection via windows authentication not supported when using the web version?

SophE

Hi @TVbizuser and @tvsrl,

Great to have you in our Community, and thanks for reaching out!

Yes, it is possible to connect using Windows Authentication when starting a session from the TeamViewer Remote web client.

Please follow the steps below to control UAC via the web client:

1. Create a new session in the TeamViewer Remote web client and select Create for later from the drop-down next to the Start button.
2. Share the session code or session link with the remote user.
3. On the remote device, the user starts TeamViewer QuickSupport and enters the session code you shared.
4. Once the remote user is connected, you'll receive a notification, and the session status will change from Waiting for user to Ready.
5. Click the three dots (⋮) next to the Join session button and select Windows Authentication.
6. A new browser tab opens, and the Windows authentication dialog is displayed.
7. Enter the Windows username and password and click Connect.

The following demo walks through the steps described above:

Please let us know whether you can connect via Windows Authentication using the steps above. If anything is unclear or if you have any further questions, feel free to reach out anytime. We're happy to help!

Best regards,
Sophia