Teamviewer Control Remote Computer is unavailable

dianeh

As you can see my access is "disabled". I have the same access as all other agents but, can't use the App version. Is there a setting issue or something else going on? I've tried multiple installations.

JeanK

Hi @dianeh,

Thanks for posting here!

Is this happening only on your device or also on other devices?

Also, is this happening only with your account or also with other users?

Looking forward to your reply.

/JeanK

dianeh

@JeanK - It's only happening on my account. Everyone else on the team has access.

JeanK

Did you check with the administrator of your license if a policy might be applied to your device that would restrict your TeamViewer usage?

/JeanK