Does anyone know how to get groups into alphabetical order?

PeterFla · 2023-07-28T08:34:20+00:00

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I have been using the new look TeamViewer and before I went on leave all was fine. When I returned my groups show in random order and I can't find a way of getting them back to alphabetical order which is frustrating when there is 200+ groups.

Thanks in advance!

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Accepted answers

JeanK

Hi all,

Along with [Windows] v15.45.4 — TeamViewer Support, this bug has been fixed.

The device groups should now be displayed in alphabetical order again.

Could you please update your TeamViewer clients and confirm on your side?

Thanks in advance for your support!

/JeanK

All comments

PeterFla

Hi @JeanK ,

Updated TeamViewer and confirmed all groups now in alphabetical order.

Thanks!

maleebu

yes, the problem is fixed ✅

JeanK

Hi @PeterFla and @Yvonne_ITSS,

Thanks a lot for coming back with the screenshots.

I asked our dev team, and there is currently a bug preventing the groups from being ordered alphabetically.

Our device groups list is designed to sort them alphabetically; it's just not working as expected currently.

Our dev team is aware of the issue and is working on a fix.

I also noticed that you haven't migrated your devices to the new device management system yet.

You can learn how to proceed in our article here, including a how-to video:

📄 Update your devices

Let me know if you have any questions!

/JeanK

JeanK

Thank you @PeterFla and @maleebu , for your support! 🙌

JeanK

Hi all,

Along with [Windows] v15.45.4 — TeamViewer Support, this bug has been fixed.

The device groups should now be displayed in alphabetical order again.

Could you please update your TeamViewer clients and confirm on your side?

Thanks in advance for your support!

/JeanK

JeanK

Hi @PeterFla,

Thank you for your post! 🙌

Could you please share a screenshot of your groups, so I can understand which interface you are referring to?

/JeanK

PeterFla

Hi JeanK,

It is the groups in the devices section.

Yvonne_ITSS

We also have this issue. Is there any update on how this can be resolved?

geekee_sam

Hello,

It has now been nearly a month with no update to resolve this issue. When are we likely to see this update as it is very time consuming scrolling through to find the device groups we want.

Regards,

Sam

JeanK

Hi @geekee_sam,

Thank you for asking for an update.

I checked with our team, and the issue is still under investigation.

I'll make sure to give you an update as soon as I have news to share!

Thank you for your patience and understanding.

/JeanK

geekee_sam

Hi Jean,

This really is not a good enough response, the new version of TeamViewer is awful and the migration process is even worse and to top it off my support agents are having to spend more time than they should dealing with support queries. This needs to be escalated as an urgent issue to resolve please.

Regards,

Sam

INSYTESupport

Just hopping on here to upvote this fix - we have the same issue and it is quite frustrating and time consuming.

maleebu

I have the same problem and that is not the only one ... waiting for an Update.