Unsecured Team Viewer

Zuhail

I am recently using team viewer & when i use you application someone access my phone and got credit card details and other personal details and passwords on the spot when i joined the team viewer,

I have lost money because of you from credit card and my personal details has compromised,

I am complaining the dubai police against team viewer because of my loss and not safe application of team viewer. 

I will share everyone not to use team viewer because of unsecured line.

JenW

Hi @Zuhail,

Thank you for sharing your concern and we're sorry to hear about what happened to you.

We know that being a victim of a scam attack or any other criminal threat can be an emotional and stressful situation for most of us.

First, we can assure you, TeamViewer Germany GmbH is not associated with, or responsible for, any of these instances.

Second, to help you out in the best way possible, we recommend that users who have been the victim of criminal activities get in touch with their local police departments, in order to report their cases. This is particularly important because TeamViewer is subject to very strict data protection and privacy regulations, and can release sensitive data only to authorized individuals and authorities.

Also, we strongly recommend that affected victims contact their bank, a consumer protection organization, and a trustworthy IT support company. In most cases, the payments that have been made can be refunded by the bank, and any malicious software installed by the callers can be removed by the IT support company. 

Finally, you can also report the scam by clicking on this link.

If there is anything else we can help you with or if there are still any open questions, don't hesitate to contact us again!

Stay safe,

Jen