I can not access my company account

Mohamedjam · 2023-09-03T00:17:45+00:00

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Hi everyone, I need some help with our company team viewer account. I can't access it because the IT staff who had the credentials left the team and didn't share them with anyone. The only thing I have is our customer account number, but that's not enough to contact support. Do you have any idea how to solve this problem?

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Ying_Q

Hello @Mohamedjam,

I am sorry to hear about the changes that happened in your company. Regarding the situation with your company, I would strongly recommend you contact the TeamViewer Support Team first to update the contact information. Then get assistance from the support agent about the license set-up and license activation.

From the Community site, we have prepared the following Knowledge Based articles:

License Activation Guides - Overview
If you have a TeamViewer Premium or Corporate license, check out this one exclusively - Activate your Premium or Corporate license

I really hope that your license issue can be sorted easily with the help of the Support Team and the Community articles.

Best,

Ying_Q