Disappointing New Customer Experience

sstubbs

The TeamViewer product we just purchased 3 corporate licenses for is not the TeamViewer product I remember using for years. The lack of support has been extremely frustrating.

TeamViewer invoiced us, and all request for support have not yielded any results and all communication from support and our sales rep has fallen completely flat.

This experience has left us feeling like we are not valued as a customer and/or at the price point we are at, we are not worth helping.

There is a significant user experience issue between the legacy version and the new cloud version. Polices, permissions, custom host, etc.. None of it is working as expected.

We will not renew next year, and I don't know who in senior leadership this poor customer experience can be escalated to.

.Carol.fg.

Hello @sstubbs ,

Thanks for reaching out to our Community and we're really sorry to hear about the negative experience contacting our customer service as well as the difficulties with the new interface.

• Could you send me a private message with the ticket number and your invoice or account number? (To send a private message you just need to click my username and click the button message.)

I will be happy to forward your words internally and request a revision of the service provided. 🙋‍♀️

Regarding the TeamViewer Remote issues with policies, permissions, and the custom Host; Could you provide us with more details of the issues you encountered?

We have the following documentation in our Knowledge Base that may help you:

• Policies
• User Roles
• Unattended support with TeamViewer Host

I'm looking forward to your reply to better assist you. 🌷

Best, Carol