Dual monitor support is not working as one would expect when configured on both ends

tzackin · 2023-10-15T21:25:02+00:00

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I am running Version: 15.46.7 (4bf3bd76ac2) on both my local and remote machines. Both have dual monitor support and yet I can only use one monitor on my local system and have to switch back and forth to see the remote screens. Does TV not support dual monitors on both systems?

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tzackin

No. I am looking for the option "Show both (all) monitors" and that clearly is not available even when I have two monitors on both ends. In other words, I want the local system to mirror the remote when the former has at least as many monitors as the latter. Thanks for the response though.

tzackin

Thanks for the response but I do not see the old icons anymore even when I turn off the "New interface" option on my local machine. There is no OBVIOUS setting for this. I can only pick Monitor 1 or Monitor 2, and the option to open multiple monitors in multiple windows does absolutely nothing. Useful software ought to be easy to use and have reasonable defaults such as matching the number of monitors on each end automatically. In most other areas TV is very good but not in this instance, unfortunately.

Ying_Q

Hi @tzackin,

If you are using TeamViewer Remote, the setting buttons do look and locate differently on the tool panel during the remote session. I have tried to capture a screenshot and there are options available for showing a single monitor, all monitors and show monitors in separate tabs.

Are the options of viewing the monitors fulfilling what you are looking for？

Best,

Ying_Q

PeterLA

Same here: the option 'Show Monitor 1' and 'Show Monitor 2' is gone since recently. Even though I have 2 monitors on the other end.

Ying_Q

Hi @PeterLA,

May I ask which version of TeamViewer you are currently using on both sides?

At the same time, can you kindly check if the cable set-up and displaying settings are working properly with the monitors please?

Hope to hear from you!

Best,

Ying_Q

tzackin

My original query started with: "I am running Version: 15.46.7 (4bf3bd76ac2) on both my local and remote machines". The monitors work fine on both machines, just not with TV.

tzackin

Sorry, I thought you were asking me.

Ying_Q

Hello @tzackin,

Thank you for also sharing the TeamViewer version with me!

Were you able to see View on the toolbar during our connections as in my screenshot above?

From the screenshot I took above, I was also running TeamViewer 15.46.7 on both sides and I could select the setting options between single monitors and show all monitors. In addition to the display of all monitors on one screen, the monitors would display vertically with my latest testing connection. The option works fine for me again.

I may have to ask you to try an uninstallation and reinstallation on the latest version of TeamViewer and check out again on View option on displaying the monitor. If you may, please share a screenshot of your toolbar and the displaying settings then we take a closer look into your case.

Best,

Ying_Q

tzackin

Yes, the View option was the same. I could only display both monitors on one screen (the first option) since there is no option to display each remote monitor on a separate local monitor.

BTW, I use TV to access my primary system only when I am in a different location and I won't be back there for a couple of weeks so I cannot do any testing until then.

I'm not sure what you mean here: "In addition to the display of all monitors on one screen, the monitors would display vertically with my latest testing connection. The option works fine for me again." Are your local monitors mounted vertically? If so, what option do you use to get each one to match the remote system monitor displays? As I said and as is shown in your image above there is no obvious setting for that.

PeterLA

Hi Ying_Q,

The problem just magically solved itself. I didn't do anything else than normal. The problem persisted for a few weeks but magically disappeared right after I posted this message. The dual monitor support is working again. I guess thanks? :-)

Ying_Q

Hi @tzackin,

Thank you for sharing the question about TeamViewer!

Have you checked out the Knowledge article - Use Multi-Monitor Support? It helps to set up the remote connections with multiple monitors. Give a closer look and feel free to check out the setting during the remote session. I hope you will be able to use the multiple monitors with TeamViewer successfully and smoothly.

Best,

Ying_Q