How is a free license user supposed to get support?

RRY · 2023-10-16T21:20:52+00:00

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I have been stuck with an issue for over a week without any progress. I have posted a question, created a support ticket and tried calling. No help so far.

Please advise. Thanks!

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Akiho

Hi @RRY,

Thank you for reaching out to the Community.

For a free license user, we strongly encourage you to ask any questions or concerns using TeamViewer here, in the Community!

Our Community is an inclusive platform where all TeamViewer users can start and participate in discussions by using this Support Forum. Having said this, we would be happy to invite every TeamViewer user to this forum to ask a question or interact with other users to support each other's difficulties.

Therefore, please share detailed information about your case here!

Please also note that you will need a valid TeamViewer license to contact our support team.

We appreciate your participation in our Community, and looking forward to seeing your post or comment!

Best,

Akiho

RRY

Hi Akiho,

Thank you so much for your reply. I did post a query on the community board along with trying to create a support ticket.

I appreciate that the community is inclusive and welcoming. I look forward to replies addressing my situation.

Thanks again!

Raghu