How can I disable auto-renew? How to change credit card information? I tried to access the customer portal and failed.
Hi @erickylaw,
Thank you for reaching out to us.
In order to disable the auto-renewal of your subscription license, it is required to submit the requests for cancellation via support tickets at least 28 days before the renewal date.
Kindly sign in with your licensed TeamViewer account to generate a support ticket using the below link:
Please also know that the activation of the customer portal is needed for the first access to the customer portal. If you face any technical difficulties on the customer portal, we also suggest raising the concern to our support team.
Hope you find this helpful.
Best,
Akiho
