How to get Remote control on iPhone working?

FrankLoos · 2023-12-04T08:06:44+00:00

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Remote computer is a macbook.

On iPhone I signed into the same account as on my macbook. On iPhone i can see the computer is online. But when i press the button Remote Control the iPhone screen flashes black and doesnt do anything and keeps showing the connection screen. No error messages, no nothing. Looked at a few tutorials and i think all the settings are right

Does anyone know how to solve this? What am i missing here?

Thanks in advance

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JenW

Hi @FrankLoos,

Happy to have you in our Community! 🙌

After internal testing, we couldn't reproduce the issue.

Could you please try to uninstall the TeamViewer Remote Control app on the iPhone and install it again?

Also, if this is possible for you, could you try to establish a connection to the remote MacBook from another device? We can then determine if the issue would come from the iPhone or the MacBook.

Let us know how it goes, to assist you further if needed!

Best,

Jen

FrankLoos

Hi Jen,

Thanks for helping me out.

uninstall and reinstall gives the same result . I installed the remote controle app on an Android Tabled , Samsung Galaxy Tab S6 Lite. Didn't do the login bit (computers and Contactes) but directly entered the Partner ID and clicked on the button. This doesn't work either. On the android tab I got two messages: (translated from Dutch)

Couldn't make connection with partner
Connection failed (no route)

I also installed Quicksupport app on the iPhone and tried to connect from the Macbook to the Iphone. A strange message appears: "This android device only supports screen sharing". I am definitely connection to my iphone. Screen sharing is working fine.

Tried the Quicksupport on the galaxy Tabled. Also working fine.

So i deinstalled Teamviewer (again) on the macbook and installed it again. Everything seems to work now. Don't know what i done different but im happy with it.

JenW

Hi @FrankLoos,

Thank you for the update and all the troubleshooting you have done! 😄

Here are some explanations about the different messages you got:

Connection from Android tablet to MacBook: It seemed indeed that the issue would come from the remote MacBook, specifically about the network.
Connection from MacBook to iPhone: This message mentioning Android is quite odd. We did a quick test and didn't have Android mentioned in the message, but we will still forward your feedback internally for further investigation.

At the end, we're happy to read that after reinstalling TeamViewer on the MacBook, it seems to work fine again! 🎉

Thank you for sharing the detailed information and please come back to us if you have any further questions!

Have a great day,

Jen