Missing Licence Activation Email

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Mumajs
Mumajs Posts: 3 ✭✭
in Licensing

I made an order of the Teamviewer Remote. I received only email to activate my account, but I did not receive email for license activation. It was before two hours.

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  • Mumajs
    Mumajs Posts: 3 ✭✭
    edited December 2023
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    OK, still no email received... five hours with TeamViewer, my money are gone and I am only **bleep**. The email is not in SPAM!

    I can not open ticket because I am not licensed and the chat bot is useless. Really good company!

  • JoshP
    JoshP Posts: 894 Community Manager 🌍
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    Hello @Mumajs

    Thanks for your post. Sorry to hear you are having trouble accessing the license activation email.

    Please know the activation and invoice emails are sent automatically after purchase; as you have already checked SPAM and junk folders I would recommend reaching out to our licensing and support teams, so they may re-send the email to you. You may find local numbers here:

    https://www.teamviewer.com/support

    I hope this helps! Should you have any questions regarding license activation once you can access the licensing email, feel free to let us know!

    Josh P.

    Senior Community Moderator

    ---

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