change from free to license account

martinab1602

I have paid subscription fee but it keeps saying i am using a free account and being blocked

Akiho

Hi @martinab1602,

Thank you for your post and welcome to the Community!

Please know that it is required to activate the TeamViewer license with your TeamViewer account after purchasing the TeamViewer license.

To activate your TeamViewer license, the activation link is needed. Could you please check your email inbox to locate the activation link which is sent out as the purchase email from TeamViewer?

Once you can confirm the activation link, you are ready to take the activation procedure: please visit the following article and select the TeamViewer license that you purchased to find a suitable activation process with your license: 📄License Activation Guides

Upon to activation, licensed connections can be established after signing in with your licensed TeamViewer account!

Kindly update us on how this goes! If you have any questions using TeamViewer, please do not hesitate to share here in our Community!

Best,

Akiho